In a 12.3.2019 Forbes Article, you wrote about Gen Zers (born between 1995 – 2010), you noted that 85% of them get their information from social media. What do you see as the pros and cons for this generation regarding their reliance on social media for information? What about companies seeking to sell to them – what should they most keep in mind?
We found that Gen Zers are driven by their ideals and values, and they use social media to constantly assess the relevance of their surroundings and choices (including brands) with these ideals and values. To them, building trust requires a two-way conversation, and they’re looking for opportunities to have conversations as they make decisions. Gen Zers are amazing, and I have so much hope for humanity specifically because of this generation.
While they rely on social media for information, they are far less likely to delve